jaya9bd Privacy Policy
This policy provides full transparency on how your personal information is collected, used, stored, and kept secure on the jaya9bd platform.
Introduction and Scope
This privacy policy applies to all services, websites, and related applications of the jaya9bd platform. When you register, log in, or use any service on jaya9bd, you agree to the terms of this policy.
jaya9bd believes that user privacy is a fundamental right. We therefore commit that your personal information will be used only for the purposes described in this policy. This policy and our Terms and Conditions together form the overall framework for using the platform.
What Types of Information Are Collected
jaya9bd collects only the information genuinely needed to provide its services. The types of information collected are listed below:
2.1 Information You Provide Directly
Information you provide yourself during registration or account management, such as:
- Full name and date of birth
- Mobile number and email address
- Password and security-related information
- Documents required for identity verification
- Mobile wallet information for deposits and withdrawals (bKash, Nagad, Rocket)
2.2 Automatically Collected Information
When you use the platform, certain technical information is recorded automatically:
- Device type, operating system, and browser version
- IP address and general geographic location
- Session duration and page visit history
- Information collected through cookies and similar tracking technologies
- Transaction logs and gaming activity records
2.3 Information Received from Third Parties
Certain information may sometimes be collected from trusted third parties when required for identity verification, fraud prevention, or fulfilling legal obligations.
Purpose of Data Use
jaya9bd uses your information for the following purposes. Each purpose is specific and linked to improving the quality of service for users:
Account Management and Service Delivery
Your information is used to complete the registration process, verify login, process deposits and withdrawals, and maintain the security of your account. The relevant information is essential for processing transactions through bKash, Nagad, and Rocket.
Customer Support
If you contact us via live chat or email, account-related information is used to understand and resolve your issue. jaya9bd provides 24/7 support in both Bangla and English.
Fraud and Abuse Prevention
Information is analysed to detect and prevent unauthorised account use, creation of multiple accounts, and financial fraud.
Ensuring Responsible Gaming
Monitoring user gaming activity to identify potentially risky behaviour and provide assistance when needed is part of our responsibility. More details are available on our Responsible Gaming page.
Platform Improvement
Aggregated and anonymised data is used to analyse user experience and improve the platform's functionality, design, and performance.
Data Storage and Security
jaya9bd follows industry-standard technologies and practices to protect user data. Our security framework operates at the following levels:
4.1 Technical Safeguards
- All data transmissions are secured through SSL (Secure Socket Layer) encryption
- Passwords and sensitive information are stored in encrypted form
- Firewalls and intrusion detection systems are active on the server infrastructure
- Regular security audits and vulnerability assessments are conducted
4.2 Organisational Safeguards
- Only authorised staff have access to user information
- Every staff member works under a strict confidentiality agreement
- Every instance of data access is logged and monitored
- Third-party service providers are also required to comply with the same standard of privacy policy
4.3 Data Retention Period
Information may be retained for a defined period while your account is active and also after activity ends, in accordance with legal obligations. Financial transaction records are retained as required by applicable law.
Sharing Data with Third Parties
jaya9bd does not sell your personal information or share it with third parties for advertising purposes. Information is shared only in the following limited and specific circumstances:
5.1 Service Provider Partners
The minimum necessary information is shared with trusted partners for payment processing, identity verification, and technical services. These partners are bound by data confidentiality agreements.
5.2 Legal Obligations
Required information may be provided in response to valid legal requests from competent courts, government agencies, or law enforcement authorities.
5.3 Business Restructuring
User information may be transferred in the event of a company merger, acquisition, or other business restructuring. In such cases, users will be notified in advance and the same privacy protections will be ensured.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the jaya9bd platform. They improve your experience and help the platform function correctly.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and keep security features active. These cannot be disabled.
- Functional Cookies: Remember your preferences and settings, such as language selection and display preferences.
- Analytics Cookies: Collect platform usage statistics that help improve the service. This information is processed in anonymised form.
6.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
User Rights
Every user registered on jaya9bd has the following rights regarding their personal information:
Right to Access
You can contact customer support to find out what information jaya9bd holds about you.
Right to Rectification
If your account contains incorrect or incomplete information, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, though some information may need to be retained due to legal obligations.
Right to Data Portability
Where applicable, you can request your information in a readable format.
To exercise any of the above rights, contact jaya9bd's customer support team via live chat or email. Requests will be responded to within a reasonable time of receipt.
Protection of Minors' Data
jaya9bd's services are for persons aged 21 and above only. The platform does not intentionally collect personal information from any minor.
If parents believe their child has opened an account on jaya9bd, they should notify our support team immediately.
Policy Changes and Contact
9.1 Policy Updates
jaya9bd reserves the right to update this privacy policy as needed. Registered users will be notified via their account for significant changes. Continued use of the platform after changes are made will be taken as acceptance of the new policy.
9.2 Contact
If you have any questions, concerns, or requests regarding this privacy policy, contact jaya9bd's customer support team:
- Live Chat: Direct support available seven days a week, twenty-four hours a day — in both Bangla and English
- Email: [email protected]
For general queries you can visit our FAQ page, where detailed answers to common questions are provided.
Effective Date and Version
This privacy policy is effective from January 2025. It is the latest version of the jaya9bd platform's privacy policy and replaces all previous versions.